Customer Policy

A note from Moo G Clips:

While we take great care in the assembly of our products, some of our clips may contain small pieces. Please supervise small children while using our products. Moo G also suggests taking off any clips before nap time and bed time. Moo G Clips are not waterproof and should be handled gently.

Payment Methods:

Moo G Clips currently accepts all major credit cards.

Sales Tax:

No Sales tax will be charged on orders outside of the state of Washington. All orders within the state of Washington will be charged a 9.5% sales tax on merchandise.

Gifts / Packaging:

Each Moo G Clip is packaged in its' own individual clear bag with hang tab and Moo G label. It's all ready for gift giving and Moo G would be happy to send the gift for you at no extra charge, which includes a handwritten note with your personal message on a gift card.

Shipping

For all orders within the United States:

If you spend $1 - $25 your shipping and handling fee (USPS First Class Mail) is only $2
If you spend $26 - $49 your shipping and handling fee (Either USPS First Class Mail OR Priority) is $5
If you spend $50 or more your shipping and handling is FREE!!

*Should you need to request rushed shipping (such as shipping the day after your order was placed), there will be a $5 charge. 

For all International Orders:*

If you spend $1 - $99 your shipping and handling fee (USPS First Class Mail) is only $5
If you spend $100 or more your shipping and handling is FREE!!

*Please be aware that First Class International Shipping can take 3 weeks for packages to be received. If you need your package rushed, please email us at info@moogclips.com to let us know. The USPS Priority International Rates are very high, so there will be a $20 International rush order fee. 

Return Policy

Moo G accepts returns and exchanges (in its original packaging) up to 5 days from when the items were received on items listed on the website.

Moo G does NOT accept returns on special custom order items (such as items not listed on the website). 

To return or exchange an item please email us at info@moogclips.com.

Once Moo G receives your returned merchandise we will contact you regarding crediting your account or exchanging the item(s). Please note that shipping charges are not refundable and the customer must pay shipping to return items to Moo G. If the return is due to our error, no additional shipping charges are due once we receive the merchandise.